At Gathid, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Gathid operates. Maintaining your trust is paramount to us.
Gathid Corporate Privacy Office – 1/5 Prosper Crescent, Burleigh Heads, Queensland 4220 Australia
Why and how we collect and use your personal information
We may collect your personal information as an individual for various purposes, such as the following:
Access and use of websites or other online services
When entering one of our websites, or using an online service, we will record information necessary to provide you with access, for the operation of the website, and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address, and browser settings. We also collect information about your activities during your visit to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, products, and services.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery, and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites. For ordering some services and products, we may require you to have registered a Gathid ID. Registration may also allow you to customize and control your privacy settings.
Your use of Gathid online services
We collect information about your use of Gathid online services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support, and improve and develop our products and services.
Contacting employees of our clients, prospects, partners, and suppliers
In our relationship with clients or prospects, partners, and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors, and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing, and management of the services or the relationship.
We may register individuals visiting our sites and locations (name, identification, and business contact information) and may use camera supervision for reasons of security and safety of persons and belongings, as well as for regulatory purposes.
Collection of Personal Information
You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to process an order, to register for a service, to provide you with a subscription, or to do business with us if you are a supplier or a business partner. You may also provide your credit card details to buy something from us or may share a description of your education and work experience in connection with a job opening at Gathid for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.
Your use of Gathid online services We collect information about your use of Gathid online services to enable product features to operate, improve your user experience, tailor our interactions with you, inform our clients on the overall use of the services, provide support, and improve and develop our products and services.
When you wish to receive information, download publications, enroll for a live or virtual event, or request a trial, we may ask you to provide your name and business contact information, as well as other information in connection with your request. We use this information in connection with your request and to communicate with you. This information may, in most cases, also identify you when you visit our websites. We will retain your information for potential future interactions with you.
We may also ask you to register a Gathid ID, in which case you need to provide us with your name, email address, country location, and other information if needed for the purpose for which you are asked to register. The Gathid ID serves to uniquely identify you when you visit our websites, have a request or order, or use a product or service. For ordering of some services and products, we may require you to have registered a Gathid ID. Registration with a Gathid ID may allow you to customize and control your privacy settings. Certain Gathid products and services may require unique registration specifically for the purpose of providing these products or services. In such cases, registration details provided by you for a product or service will only be used for the specific purpose of providing you with that product or service.
Website visits and Gathid Online services
We may also collect information relating to your use of our websites and Gathid Online services through the use of various technologies. For example, when you visit our websites or access our Gathid Online services, we may log certain information that your browser sends us, such as your IP address (including information deriving from your IP address such as your geographic location), browser type, version, and language, access time, duration of access, and referring website addresses; we may also collect information about the pages you view within our sites, the time you spent on each site, and other actions you take while visiting our website. When you access our website without a Gathid ID or signing in, we will still collect some of this personal information in order to enable the websites to function properly.
In addition, some of our software products and Gathid Online services include technologies that allow Gathid to collect certain information about the use of our products and services. We may also use such technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. For details regarding the technologies we employ, see Cookies, Web Beacons, and Other Technologies below.
Most information we collect about you comes from our direct interactions with you. When you register for an event, we may collect information (online or offline) in relation to the event organization, and during an event, such as participation in sessions and survey results. Events may be recorded, and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card), we may use this to communicate with you.
We combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can choose to receive information by email, telephone, or postal mail about our products and services or sign up for subscriptions. When visiting our websites or using our services, we may provide you with personalized information. You can always opt-out from receiving personalized communication by sending an email to firstname.lastname@example.org.
From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.
Where we reference that we use your personal information in connection with a request, order, transaction, or agreement (or preparing for the same), or to provide you with services that you requested (such as a website), we do this because it is necessary for the performance of an agreement with you.
Where we reference that we use your personal information in relation to marketing, improvement, or development of our products or services, for reasons of safety and security, or regulatory requirements other than in connection with your agreement or request, we do this on the basis of our or a third party’s legitimate interests, or with your consent. When we collect and use your personal information subject to the EU Privacy Legislation, this may have consequences for Your Rights. Gathid is bound by the General Data Protection Regulation ((EU) 2016/679) (“GDPR”), which covers any information relating to an identified or identifiable individual, as well as any secondary legislation from relevant European Union member states.
Use of Personal Information
The following paragraphs describe in more detail how Gathid may use your personal information.
Fulfilling your Transaction Request
If you request something from Gathid, for example, a product or service, a callback, or specific marketing materials, we will use the personal information you provide to fulfill your request. To help us do this, we may share information with others, for instance, Gathid’s business partners, financial institutions, shipping companies, postal or government authorities, such as customs authorities involved in fulfillment. We may also contact you as part of our customer satisfaction surveys or for market research purposes.
Personalizing your Experience on our Websites
We may use the personal information we collect about you to provide you with a personalized experience on our websites and of our services, such as providing you with content you may be interested in and making navigation on our sites easier. We also may use this information to improve our websites.
We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix. We may combine your information with information from other interactions with you to provide you with more valuable suggestions in relation to product support.
Gathid Online services
We may use information collected on your use of the Gathid Online services to allow us to: establish statistics about the usage and effectiveness of our software products and our Gathid Online services; improve and personalize your use and experience of our products and services; tailor our interactions with you; inform our clients on overall use of their products and services, and improve and develop our products and services.
The personal information you provide to Gathid, as well as the personal information we have collected about you indirectly, may be used by Gathid for marketing purposes, i.e., to keep you informed about events, products, services, and solutions that Gathid sells and which may complement an existing product portfolio. Before we do so, however, we will offer you the opportunity to choose whether or not to have your personal information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each email you may receive, by indicating so when we call you, or by contacting us directly (please refer to “How to contact us” below).
Some of our offerings or events may be co-branded or sponsored by Gathid and third parties, such as business partners and solution providers, that use, resell, or complement Gathid products or services. Offerings and events that are co-branded clearly indicate when such a partnership exists. If you sign up for these offerings or events, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarize yourself with those third-party privacy policies to gain an understanding of the manner in which they will handle information about you.
In connection with a job application or inquiry, whether advertised on a Gathid website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Gathid in order to address your inquiry or consider you for employment purposes.
Monitoring or Recording of Calls, Chats, and Other Interactions
Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that Gathid may monitor and, in some cases, record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
Use of Information in the Social Computing Environment
Gathid provides social computing tools on some of its websites to enable online sharing and collaboration among members who have registered to use them. These may include forums, wikis, blogs, and other social media platforms.
Protect the Rights and Property of Gathid and Others
We may also use or share your personal information to protect the rights or property of Gathid, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights or the rights of others, to comply with a judicial proceeding, court order, or legal process served on our websites.
Information for Business Partners
If you represent a Gathid business partner, you may visit Gathid websites intended specifically for Gathid business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and Gathid business partners generally. For instance, this may involve using your information to send you details of Gathid business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), or Gathid clients or prospects. In connection with a particular transaction or program, we may also contact you as part of client satisfaction surveys or for market research purposes.
Information for Suppliers
If you represent a Gathid supplier, you may visit Gathid websites intended specifically for use by Gathid suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. For example, this may include sharing information with other parts of Gathid, Gathid’s business partners, clients, shipping companies, financial institutions, and postal or government authorities involved in fulfillment. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Gathid suppliers generally.
Unless otherwise indicated, our websites, products, and services are not intended for use by children under the age of 16.
Sharing of Personal Information
Between Gathid controlled subsidiaries, we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Gathid uses suppliers located in various countries to collect, use, analyze, and otherwise process personal information on its behalf.
Where appropriate, Gathid may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we may take into account their data handling processes.
If Gathid decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. Gathid makes its best efforts to require appropriate protection for personal information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceedings, court orders, or legal processes. We may also share your personal information to protect the rights or property of Gathid, our business partners, suppliers, or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
The international footprint of Gathid involves the transfer of personal information between different subsidiaries, as well as to third parties located in the countries where we do business. Some countries have implemented transfer restrictions for personal information, in connection with which Gathid takes various measures, including ensuring compliance on its end with relevant privacy laws.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. Gathid implements reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorized access, use, and disclosure.
Gathid will retain your personal information for as long as is required to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example, to comply with our legal obligations, resolve disputes, or enforce our agreements).
Your registration information will be retained for as long as your account or Gathid ID is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us at email@example.com. In relation to Gathid Online services which you are authorized to use by the Gathid client contracting for that service with Gathid, your registration information may be retained to fulfill certain requirements of that Gathid client.
We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting, and statutory retention terms), handling disputes, and for the establishment, exercise, or defense of legal claims in the countries where we do business.
Cookies, Web Beacons, and Other Technologies
As mentioned above, we collect information from your visits to our websites and your use of our Gathid Online services and our software products to help us gather statistics about usage and effectiveness, personalize your experience, tailor our interactions with you, and improve our products and services. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”.
What are cookies and why are cookies used
A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure website usage (such as the number of visitors and duration of the visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor’s experience of a website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience.
Cookies are typically categorized as “session” cookies or “persistent” cookies. Session cookies help you navigate through the website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit, or information needed to be able to complete a transaction. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are written on your device’s hard disk and are still valid when you restart your browser. We may use persistent cookies, for example, to record your choice of language and country location.
When visiting our websites or online services, you may have the possibility to set your preferences regarding cookies and other similar technologies by using the options and tools made available to you by either your web browser or Gathid. If a cookie manager has been implemented by Gathid, it will be displayed at your first visit to our website. By clicking ‘cookie preferences’ at the footer of a Gathid website, you can choose and change at any time which types of cookies you would like our websites and Gathid Online services to use. You can indicate your preference for required, required and functional, or required, functional, and personalization cookies. Here you can also find more information on the types of cookies used. Using the cookie preferences does not result in the deletion of cookies that are already on your device. You can delete cookies already on your device via the settings of your web browser.
While Gathid websites and online services at this time do not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser. Look under the heading “Tools” (or similar heading) in your particular browser for information about controlling cookies. In most instances, you can set your browser to notify you before you receive a cookie, giving you the option to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Cookies in our software products can be turned off in the product itself. Since cookies allow you to take advantage of some of our websites’ features or features of our software products and Gathid Online services, we recommend that you leave them turned on. If you block, turn off, or otherwise reject our cookies, some web pages may not display properly or you will not be able to, for instance, add items to your shopping cart, proceed to checkout, or use any website or Gathid Online services that require you to sign in.
Web beacons or other technologies
Some Gathid websites, Gathid Online services, and software products may also use web beacons or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Gathid’s websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies or turn off cookies in the product itself, respectively. If you turn off cookies, web beacon, and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.
For more information about the technologies employed by our Gathid Online services and software products, including how to turn them off, please consult the user guide for the particular software product or Gathid Online service you are using.
We may use Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display Gathid advertising on others’ websites based upon your web browsing activity may also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please visit: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
We may also include web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.
Some of our business partners may set web beacons and cookies on our site. In addition, third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring website addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third-party tracking technologies.
Gathid does not deliver third-party online advertisements on our websites, but we may advertise our products and services on others’ websites. Please familiarize yourself with those website operators’ or network advertisers’ privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.
Some advertising networks we may use may be members of the Network Advertising Initiative (NAI) or the European Interactive Digital Advertising Alliance (EDAA).
Individuals may opt-out of targeted advertising delivered by NAI or EDAA member ad networks by using tools provided visiting the following sites:
Links to Non-Gathid Websites and Third-Party Applications
To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to log in, post content, or join communities from our websites.
We may also provide you with general links to non-Gathid websites.
Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third-party sites’ privacy policies before using the links or applications. Gathid is not responsible for the privacy practices or the content of those other websites.
Notification of Changes
You can request to access, update, or correct your personal information. You also have the right to object to direct marketing. You can access the request process by writing to: firstname.lastname@example.org.
You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
Directly with Gathid by contacting: email@example.com. With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found at http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
Changes to our Privacy Statements
How to contact us
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Gathid Software Pty Ltd (Gathid), 1/5 Prosper Crescent, Burleigh Heads, Queensland 4220 Australia, unless indicated otherwise.
Gathid Corporate Privacy Office 1/5 Prosper Crescent, Burleigh Heads, Queensland 4220 Australia
If you do not want to receive future marketing communications from Gathid, including subscriptions, please send an email to firstname.lastname@example.org.
In certain cases, you may have the ability to view or edit your personal information online. In the event your information is not accessible online, and you wish to obtain a copy of particular information you provided to Gathid, or if you become aware the information is incorrect and you would like us to correct it, contact us at: email@example.com. More information on Your Rights can be found here.
If you no longer wish to receive marketing e-mails from Gathid, please send an e-mail to firstname.lastname@example.org or follow the unsubscribe instructions included in each marketing email.